FAQs
Insurance Claims 101
It varies. Hail and wind damage make up the lowest percentage increase, which is why it’s important for an experienced company to assess the damage.
While we have years of experience working with insurance companies and can guide you in the claims process, it is ultimately up to you as the homeowner to make the decisions that are best for you and your family.
The damage report created upon the inspection of your home will give our in-house Estimator accurate photo evidence of the damage. He will then create his own report documenting this damage and submit it to your insurance company, which may result in the approval of additional items on your claim.
Texas law requires a person insured under a property insurance policy to pay any deductible applicable to a claim made under the policy. It is a violation of Texas law for a contractor to pay a homeowner’s deductible (HB2102 effective 9-1-19).
Let's Talk Numbers
Yes, we accept various forms of payment through QuickBooks Pay, including credit card, debit card, and ACH. Your information will not be stored without your consent.
We don’t charge any processing fees, regardless of the payment method.
We charge a $250 fee upon helping you file a claim. That amount is non-refundable, but you still have the option to cancel your contract within 72 hours from the time that you signed. This fee will be applied to your down payment should you choose to work with us.
We typically take 50% down before starting a project. This covers the cost of the materials needed for your job, plus any unexpected materials not included in the original order. For insurance jobs, we will also need to collect your deductible separately per Texas law HB2102.
Texas law requires a person insured under a property insurance policy to pay any deductible applicable to a claim made under the policy. It is a violation of Texas law for a contractor to pay a homeowner’s deductible (HB2102 effective 9-1-19).
Yes, we accept personal checks and cashiers checks made out to American Elite Roofing and Home Experts.
We will put together a free estimate in a matter of hours. We also offer financing through Hearth so that you will have several payment options.
Yes, we offer financing options through Hearth Financing. Want to see if you qualify for financing? Learn more here.
Yes, we accept various forms of payment through QuickBooks Pay, including credit card, debit card, and ACH. Your information will not be stored without your written consent
We also offer in-house financing on a case-by-case basis.
The average roof replacement costs $15,000. This can be paid for by your insurance company or out-of-pocket, depending on your circumstance.
Want to see if you qualify for financing? Learn more here.
Working With Us
Once you give us a call, we can schedule a roof inspection within 24 hours. If we are currently working in your neighborhood, you can expect a same-day inspection.
Our partnership with HOVER will allow us to quickly build a digital 3D model of your home. You’ll then be able to virtually try out any roofing shingle style and color we have available. Simply send us a message here with your name, email, and street address and we can send you free access to HOVER.
We typically finish a one or two-story San Antonio home in a day. Steeper roofs or larger homes may take an extra half-day, or possibly two full days.
Before we begin any project, we’ll work with you to make sure valuables are moved to a secure location or properly protected, such as a tarp over your pool, a mesh tarp over your A/C units, or covering flower pots that cannot be moved. We also ask that your driveway be free of vehicles.
There is a federal law (and similar laws in every state) allowing consumers to cancel contracts made with a door-to-door salesperson within three days of signing. You must send a written Notice of Cancellation by email, text message, or by electronically signed document that we can provide at your request.
After The Job
Absolutely! We’ll perform a final inspection around the entire property with our roofing crew leader and with you to ensure everything is cleaned up and to your satisfaction.
While we take extensive care to clean up after the job is done, any single roofing project can use thousands of nails. You may find a few in your yard, but your driveway and walkways should be totally free of nails. If not, we will do our part to make sure you are completely satisfied.
Call us. We will come out to inspect the cause of the leak and determine if it was a manufacturing defect or craftsmanship that didn’t quite meet our expectations. Regardless, we will fix it within 24 hours.
About AER
Yes, we are fully insured to $1,000,000 and can provide documentation at your request.
Yes. Even though the state of Texas does not require one, we want to provide our customers with additional peace of mind. Our license number is RBC-21-00366.
Your home is protected with a 3 year labor warranty. In addition, we offer extended warranties with our Preferred Contractor status through Owens Corning.
Yes, as of April 2020 we have been accredited by the BBB and have maintained an A rating.
We offer total roof replacement, roof repair, gutters, window, garage door, siding, and solar services. We also offer storm restoration services
We’re currently working in the Spring Branch, Stone Oak, Boerne, and West San Antonio areas to help our community restore damage caused by recent storms (May 2021).
From 1604/281 N intersection: take 281 South down to Bitters and take that exit. You’ll have to shoot over all the way to the right lane as soon as you get off. Then, turn right into the parking lot. You’ll see a big pylon sign with American Elite Roofing and Home Experts. We’re next door to Milwakee Tools and Valcare.
We are open from 8:00am – 8:00pm Monday through Saturday. We are closed on Sundays but are available for emergency calls only.
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Don't hesitate to contact us
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We're here for you.
If you want an honest, local roofing company to help then call us today to schedule your roof inspection. We’ll make sure you get all the information you need to make the best decision for your family and home.
